by Jen Royle | Feb 13, 2018 | Engagement
Advancements in digital technology have changed how companies interact with their customers. As customer touchpoints increasingly move to digital mediums, there are limited opportunities to provide customer satisfaction on a personal level. The widespread use of big...
by Jen Royle | Dec 5, 2017 | Engagement
Thanks to the likes of Amazon, Wal-Mart, and Alibaba online shoppers have come to expect that the products they want are available when then want them with no hassle. For online retailers, simply keeping pace with the ever-expanding universe of products can be...
by Jen Royle | Oct 27, 2017 | Engagement
Being an online retailer is more complicated than ever before. Driving better customer experiences require companies to process more data and track more metrics to keep a pulse of their customers and their business. Fortunately, technology has made it easier to...
Recent Comments