Privacy Policy

This Privacy Policy governs the website(s) operated by eCommerce Direct (collectively, our “Website”). It explains how we collect your information and the choices you have concerning the use and disclosure of such information. Please read this Privacy Policy carefully. Except as agreed upon as part of the Terms of Use or as disclosed in this Privacy Policy, we will not sell, share, license, trade or rent your personal information collected on our Website to others. Also included in this page are our policies regarding the use of internal, client, and vendor related personal or otherwise confidential information.


1. Information Collection and Use

We collect two types of information: personally identifiable information and
non-personally identifiable information. Our service providers also mass aggregate client data as part of their general business practices. Such aggregated data is used to identify and analyze trends to improve our systems and to create derivative materials that may be marketed to potential clients and used to service current clients; it does not contain your personally identifiable information.

a. Personally Identifiable Information

Personally identifiable information is information that identifies you and can be used to identify or contact individuals (“Personally Identifiable Information”). Such Personally Identifiable Information may include name, address, email, telephone number, birth date, and other non-public information. If we collect Personally Identifiable Information, except as agreed to under the terms of our contract with you, if applicable, we will not sell, share, license, trade or rent your Personally Identifiable Information other than as specified in this Privacy Policy. When data is aggregated, we remove all personally identifiable information prior to use.

We may disclose Personally Identifiable Information to attorneys, collection agencies, or law enforcement authorities to address potential violations of our Acceptable Use Policy, other contract violations, or illegal behavior. We disclose any information demanded in a court order or otherwise required by law or to prevent imminent harm to persons or property.

b. Non-Personally Identifiable Information

We also may collect information that cannot be used to identify or contact you, such as demographic information (e.g., age, profession, gender or reason for call) and physical information (area of call, general customer type). Non-Personally Identifiable Information may also include user IP address, browser types, domain names and other anonymous statistical data created by aggregating user information collected through the use of our Website. Non-Personally Identifiable Information is used to help us better understand the characteristics of the businesses that may use our goods or services. We use the information collected and aggregated to improve and market our goods and services to you and other businesses. In the event that we link any Non-Personally Identifiable Information with Personally Identifiable Information, we will treat such information as Personally Identifiable Information and only use such information in accordance with this Privacy Policy.

c. Information from Other Sources

We also may supplement the information we collect with information from other sources to assist us in providing our goods and services. In addition, we may use this supplemental information in evaluating and improving our goods and services and to determine your preferences so that we can tailor our Website and goods and services to your needs. Information obtained from other sources and compiled with your information by us is the sole property of eCommerce Direct.


2. Protection of Personally Identifiable Information

We use various data security tools to protect Personally Identifiable Information. Unfortunately, even with these measures, we cannot guarantee the security of Personally Identifiable Information. By using our Website, you acknowledge and agree that we make no such guarantee, and that you use our Website at your own risk.


3. Where and When is Information Collected on Our Website

We may collect information including Personally Identifiable Information regarding you in different manners and at different places and times throughout our Website. The following is a description of the areas and/or manners in which we primarily collect information about you. 

a. Becoming a Registered User

We may ask that you complete certain steps to become a registered user of the Website. In such instance, you may be required to provide us with information (including Personally Identifiable Information) such as your personal information or that of your company (e.g. name, business address, email address, and information regarding your business). 

b. Cookies and Action Tags

We also may collect Non-Personally Identifiable Information passively using cookies and action tags through our Website. Cookies are small text files that are placed on your computer in order to identify: (i) your Web browser; (ii) the activities of your computer on our Website; and (iii) your activity in connection with our marketing and promotional efforts. 

Cookies may be used to: (i) personalize your experience on our Website (e.g. to dynamically generate content on web pages specifically designed for you); (ii) assist you in using our services (e.g. to save you time by not having to reenter your name upon each visit to our Website); and (iii) allow us to statistically monitor how you are using our Website for purposes of improving our offerings. 

We also may use cookies to conduct marketing and promotional efforts, tailor certain advertisements to your browser that we think may be of interest to you, or to determine the popularity of certain content. 

You do not have to accept cookies to use our Website; however, you may not be able to use certain offerings, features, or resources of our Website if you do not accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the help section of the toolbar. 

Action tags, also known as web beacons or gif tags, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of our Website or email sent to you on our behalf may contain cookies that are associated with action tags that are located on our Website. Unlike cookies, action tags are not placed on your computer. 

We may select and use different third parties from time to time to track website usage through action tags on our Website and on our advertisements on other websites. 

If you do not want to receive email from us in the future, please let us know by sending us an email to

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us an email at the email address above or calling us at the phone number above. 

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an email at the email address above or by calling us at the phone number above.


4. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


5. Privacy Breach

The purpose of this Breach Notification Policy is to provide guidance to the staff of eCommerce Direct when there is a breach in acquisition, access, use, or disclosure of our internal or vendor related personal or confidential information. A breach means the acquisition, access, use, or disclosure of personal or confidential information by any unauthorized party outside the organization.  

a. Discovery of Breach

A breach shall be treated as discovered as of the first day on which such breach is known to us or, by exercising reasonable diligence, would have been known to us or any person, other than the person committing the breach, who is a workforce member or agent eCommerce Direct.

Workforce members who believe personal information has been used or disclosed in any way that compromises the security or privacy of that information shall immediately notify his/her supervisor and/or the Security Committee.

Following the discovery of a potential breach, eCommerce Direct shall begin an investigation, conduct a risk assessment, and, based on the results of the risk assessment, begin the process of notifying each affected individual of the breach. We shall also begin the process of determining what notifications are required or should be made, if any, to any of our vendors involved in the breach.

In the event of a breach discovered by non-eCommerce Direct employees, the breach or unauthorized access should be immediately reported to the eCommerce Direct Security Committee for further review.

b. Notification to affected parties

If it is determined that breach notification must be sent to affected individuals, eCommerce Direct’s standard breach notification letter (as modified for the specific breach) will be sent out to all affected individuals.


6. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.